Revamp Salon and Spa

Arrival

We kindly request that you arrive 15 minutes early if you haven't completed the consent forms yet. We want to make sure that you have plenty of time to relax and enjoy your service.

Lockers

If you bring purses or bags to your appointment, we'll be happy to provide you with a locker and key. We understand that you may want to carry your belongings with you, but we want to make sure that they're safe and secure while you're being pampered. We also want to ensure that your belongings are protected from any possible chemical or color damage that may occur during your service

Parking

Our parking spots for guests are marked with our Revamp Salon Spa logo, and we have designated handicapped parking to the left of the building

We're so excited to help you with your bridal needs! When you book a reservation with Salon Bridal, we kindly ask for a 50% deposit to secure your desired date. Don't worry, you can pay the remaining balance on the day of your service.

If you're planning an on-site bridal party, we'll need a 50% deposit to secure your date as well. We'll also ask you to sign a contract at the time of deposit. The final payment will be due 6 days before your event.

Please keep in mind that we charge a mileage and location fee, as well as a 20% gratuity, which will be included in your total.

We can't wait to make your special day even more beautiful!

We understand that sometimes plans change unexpectedly. To ensure that everyone is taken care of, we have a cancellation policy that considers the needs of all our guests and service providers.

First Cancellation: The first cancellation with less than 24 Hours' notice, no worries…things happen. It's on us! Any cancellations afterwards, without a 24 Hours notice follow the No-Show Rule.

No Show/No Call Rule: We are sorry to hear that you missed your appointment. Since your service provider was unable to fill that spot, you will be charged 50% of the reserved appointment fee.

If you miss another appointment without prior notice, 100% of the service fee will be due.

We kindly ask that you give us enough notice if you need to cancel or reschedule your appointment. This helps us to accommodate other guests who are waiting for services. Please keep in mind that our reservations are personalized just for you, so fees may apply if you forget or cancel without sufficient notice. Thank you for your understanding and cooperation!

At Revamp, we love having children around, but we kindly request that children under the age of 10 only be brought to the salon if they are receiving a service. We want to make sure that everyone is safe and comfortable, and we work with sharp scissors, hot tools, chemicals, and other heated equipment, which can be a bit dangerous for little ones.

We also want to make sure that parents have a relaxing and enjoyable experience while they're here, and we don't have a designated area or enough seating space for children to be close to their parents.

If your child is receiving a service, we would love to have them here. Just make sure that they are always accompanied by a parent or guardian during their appointment. Thank you for understanding.

We want you to have the best experience possible at our salon. We take every precaution to minimize the risk of color or chemical stains on your clothing during your appointment. However, we kindly ask that you take responsibility for your own clothing choices during your visit. We do provide capes and smocks for protection, but understand that accidents can still happen.

So, please don't hesitate to let your service provider know if you have any concerns about potential stains or if you need extra protection for your garments. We're here to help and want you to feel comfortable and confident during your time with us.

We want to make sure you're happy with your purchase. However, please note that we are unable to offer refunds or exchanges for hair extensions. We apologize for any inconvenience this may cause.

We totally get it - sometimes you need a change of pace, a fresh perspective, or just a different stylist to fit your schedule or budget. No worries, we've got you covered! Our in-house team of stylists is super supportive of each other, so if you need a referral to another stylist, just ask us. We're happy to help.

And here's a little secret: many of our stylists have been trained by our senior stylists through our in-house associate program. So, no matter who you see, you can expect the same top-notch service that you've come to love and expect from us.

Just a quick heads up, though - services provided by our associates are not guaranteed. If you receive a service from an associate and need an adjustment or redo, you'll need to schedule it with the original associate who provided the service. Our level stylists won't redo an associate service, but we're confident that you'll be happy with the results.

Running Late? - sometimes things don't go as planned. However, if you're running more than 10 minutes late, we might have to reschedule your appointment. We work by appointment, so being late could cause delays for our next guest. We appreciate your understanding and cooperation.

We're excited to have you as a new client. When you book your first appointment with us, we'll make sure to add you to our email and text message lists. This way, we can send you friendly reminders about your upcoming appointments. We can't wait to see you soon.

We're happy to accept payment by credit card, Revamp gift card, or cash. Unfortunately, we don't accept checks. Thanks for understanding.

We absolutely adore our furry friends, but we kindly request that you leave them at home when you visit our salon. According to TDLR regulations, only service animals are allowed inside. We appreciate your understanding.

We want to make sure you have a great experience with us, so we'd like to share some important information with you.

Firstly, please note that gift cards cannot be exchanged for cash and must be presented to our staff upon redemption. We also recommend keeping them safe as we cannot be responsible for lost or stolen gift cards.

If you're not completely satisfied with a product, we're happy to help you exchange it for another product within 3 days of purchase. Please note that we don't offer credit towards services. Importantly, we will only exchange items that have not been opened, to ensure the safety and quality of our products.

We understand that skincare products can take some time to work, so we recommend that you're properly informed about the ingredients that work best for your skin before making a purchase. We also offer travel and trial sizes for most of our products, so you can try them out before committing to a full-size purchase.

We hope this information helps you make the most of your experience with us. If you have any questions, please don't hesitate to ask our friendly staff.

We want you to be happy with the services we provide. Please note that refunds on services are not offered once the service is complete. However, if you're not satisfied with the outcome, we're happy to redo or adjust the service for you. Just let us know within 3 days of the initial service and make sure you've purchased the product or tools recommended by the service provider. We'll do our best to make any necessary adjustments within 7 days of the initial service.

Please keep in mind that some services require maintenance and multiple visits to achieve the desired results. If the service provider is fully booked, we'll do our best to make accommodations for you.

If you need an additional service to achieve your desired look, and it wasn't included in the initial service, we're happy to provide it for you. Just keep in mind that you'll be charged the full price for that service.

We appreciate your business and want to make sure you're happy with the services we provide.

During your visit, your stylist might have an associate working alongside them, enhancing your experience with a touch of the celebrity effect. However, if you prefer not to have an additional person present during your service, please feel free to communicate this to your stylist. Although we do not offer private spaces, we have designed partially enclosed areas to ensure your comfort. Furthermore, if you'd prefer to be attended by a stylist without an associate, let us know and we'll strive to accommodate your preference.

Completing the necessary forms before your appointment is very important as it helps us to provide you with the best possible service. We kindly request that you take a few minutes to fill out all the required forms that we have sent to you via email prior to your appointment. Thank you for your cooperation.